Listen!
There are those who listen, and those who are waiting to talk. Join us at our April 2009 Chapter Meeting for an engaging interactive session and learn how you can employ effective listening and true listening skills to gain information, to help in marketing, to enhance your business relationships, and to add to your professionalism. This session was presented at last year’s STC Technical Summit and received high praise.
Topics will include:
- Listening is a skill that can be learned.
- Why it’s important to learn to listen.
- How listening differs by culture and why listening can be so difficult.
- Benefits of listening.
- Skills for effective listening.
- Skills for true listening.
- Behaviors and traits.
- Barriers to listening.
- How to get listened to (getting others to listen to you).
Be prepared to participate in a few role plays so that you can learn listening skills first-hand. Attendees will learn:
- The value and benefit of listening in a professional environment.
- The cultural differences of listening behaviors.
- How to use their ears and mind as the skills needed to be an effective listener.
- How to use their eyes and heart to become a true listener.
- To employ listening skills with key audiences (users, SMEs, colleagues, prospects, clients) to gain needed information and enhance their business relationships.
If there is something specific you would like Rich to address during this session, Rich invites you to contact him at rich.maggiani@solari.net. He would also like to hear from you regarding what you expect from this session. Your input will allow him to customize the session and add value to your experience.
About the Speaker
Rich Maggiani views the world as metaphor. Through the solitude of mountaineering excursions, he gains the clarity that metaphors bring to an otherwise noisy world. Rich applies these insights to attain the simple, clear communication necessary to enlighten and bring people together toward a common goal (which is why he is so keen on listening). Rich, a Communication Consultant with over 25 years experience, is the founder of Solari Communication, an STC Fellow, and a Director-at-Large on STC’s Board.
He writes, teaches, and speaks about communication topics. You can find out more about Rich and Solari at http://www.solari.net. Rich provides position papers on listening on his site at http://www.solari.net/papers-listening.php.
Meeting Information
Date/Time
Tuesday, April 14, 2009
5:30 – Networking, 6:00 – Dinner; 7:00 Program
Dinner Options
Meat Entrée: Lemon chicken with white and wild rice and vegetable
Vegetarian Entrée: Southwest avocado sandwich – Fresh whole avocado lightly coated with panko and topped with pepperjack cheese, green chilies, pico de gallo, lettuce and cilantro mayonnaise
All entrees include a tossed green salad, rolls, tea, coffee and dessert.
Location
Phoenix Airport Hilton, 2435 South 47th Street, Phoenix, AZ 85034-6410
Located just northwest of Route 143 and University Drive. From University Drive, turn north on 47th Place. The hotel is approximately 2 blocks north on the left side of the street.
Registration Information
Cost: Members $20, Non-member $30, Students $15, Program only $10.
New Member Incentive: Member and first-time guest
- $40 for two dinner/program
- $10 for two program only
Registration Deadline: Thursday, April 9, 2009 at noon. We cannot guarantee a dinner to late registrants, although there may be one available. Please be sure to ask.
Register Online: To register online using PayPal, please click here.