Tech-Comm Blogroll

Should I go? I attended MadCap Software's MadWorld 2017 conference for the first time this year and I am glad that I did. The setting was beautiful, the presenters were knowledgeable, and the ability to meet the staff from MadCap …

The post My First MadWorld: Excerpts from a Newbie and Why It Was Worth My Time appeared first on MadBlog: The Official Blog of MadCap Software.

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Thu, Apr 27, 2017, Continue reading at the source
Per the request of a reader, I'm following up on one of my more popular articles on horizontal and vertical organization in companies to talk about horizontal and vertical integration in an industry. While the previous article was about how … Continue reading → [...]
Thu, Apr 27, 2017, Continue reading at the source

It's one of the big ones – An Event Apart (AEA) is coming to Washington DC. The conference will feature a ton of excellent sessions by some of the industry leaders. Once again, UX Booth would like to offer our readers an insider's discount for interested attendees.

Coming up on July 10 – 12 at the Hilton Alexandria Mark Center, An Event Apart is kicking off in Washington DC (well, technically Alexandria, but close enough). The weather is sure to be warm, the birds will be a-chirpin', and lots of user experience design professionals will be gathered to inspire [...]

Thu, Apr 27, 2017, Continue reading at the source

If you are looking to document your API, we have a super contract API documentation writer coming available in the next two weeks. Contact us if you'd like to learn more.

The post Need a contract API documentation writer? appeared first on The Cherryleaf Blog.

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Thu, Apr 27, 2017, Continue reading at the source

In the How Powerful is Facebook's Algorithm? (The Inquiry, BBC World Service), quantitative social scientist David Stillwell revealed computers can predict our personalities based on our Facebook activity. So could we use psychometric profiling of users in User Assistance? In a report into the study, it stated: “Researchers have found that, based on enough Facebook Likes, computers …

Continue reading "Could we use psychometric profiling of users in User Assistance?"

The post Could we use psychometric profiling of users in User Assistance? appeared first on The Cherryleaf Blog.

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Thu, Apr 27, 2017, Continue reading at the source
I recently created an HTML5 web app called Calm Meditation. If you have a Fire TV, you can check out the app by searching for it in the Amazon Appstore. I'm not really into meditation, but I needed some sample video content to test out a web app framework I'm documenting. The idea I came up with for generic video content involved nature still scenes with some background music. I think it worked out okay, actually. There's a whole genre of these types of apps, apparently. [...]
Thu, Apr 27, 2017, Continue reading at the source

In this podcast, Alan, Bill, and Sarah discuss some of the characteristics of typical DITA projects.

What is DITA? What are some reasons why you might move to DITA? What are some of the common challenges when implementing DITA? How does publishing work?

Resources LearningDITA.com: a free resource for learning about DITA, from what it is to authoring to publishing DITA content strategy: advantages, disadvantages, and determining if it's right for you Calculating the ROI of DITA: an overview of quantitative and qualitative metrics to consider Five tips for converting content to DITA: things to consider before jumping into content conversion

Twitter [...]

Thu, Apr 27, 2017, Continue reading at the source

I may have to tear myself away from watching the Blue Jays and catch some of the upcoming SF TV shows this summer. io9 has what looks like a pretty comprehensive list. Out of the new shows, only two look interesting: The Mist and Midnight, Texas.

However, many of my favourite shows are returning (Game of Thrones, Sense 8, and Orphan Black) as well some some that are just fun (Killjoys and Dark Matter). And yes, there will be a new Sharknado movie.

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Wed, Apr 26, 2017, Continue reading at the source

Northeastern University's College of Professional Studies recently approved STC's Certified Professional Technical Communicator (CPTC) Foundation certification for transfer credits toward its Master of Science degree in Technical Communication.

“The CPTC Foundation level exam lets professional technical communicators demonstrate their mastery of foundation-level technical communication topics,” said Julia Cho, faculty member of the program. “Our industry-aligned curriculum has always been committed to the life-long learner, and we recognize the knowledge and skills that pursuing this certification represents. This certification aligns to our program's learning outcomes for our students, in addition to showing dedication to the technical communication profession.”

The CPTC Foundation certification covers [...]

Wed, Apr 26, 2017, Continue reading at the source


Spring has arrived here on the East Coast of the United States. Temperatures are finally rising, and so is the number of “quits,” which refers to how many people are quitting their jobs without having another lined up. You really don't need to quit unless you're really confident–or desperate! Even so, it's easier to find work if you use social media.

You've no doubt heard of people using LinkedIn to look for jobs, and may be using it right this minute to land a new role. I've read that many people are ditching their Word resumes and just using LinkedIn. [...]

Wed, Apr 26, 2017, Continue reading at the source

Back in October last year, I highlighted a EU-funded project we're involved with around big data. Led by Sören Auer at the Fraunhofer Institute for Intelligent Analysis and Information Systems, Big Data Europe has built a remarkably flexible big data processing platform. It wraps a lot of well-known components like Apache Spark and HDFS in Docker containers, along with triple stores (4Store, Semagrow, Strabon) and more. Through a simple UI, you select the components you want, click and… it's done. As many instances of whatever components you need all installed in whatever infrastructure you choose [...]

Wed, Apr 26, 2017, Continue reading at the source

We've been setting our staff the challenge of using some of the popular Help Authoring tools to create online company documents. We asked them to make some notes on the applications they used. Here are some of the notes relating to MadCap Flare 2017: “You soon become aware it's a really powerful tool. Is this actually a …

Continue reading "Using MadCap Flare 2017 for company procedures – Quick review"

The post Using MadCap Flare 2017 for company procedures – Quick review appeared first on The Cherryleaf Blog.

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Wed, Apr 26, 2017, Continue reading at the source

We've been setting our staff the challenge of using some of the popular Help Authoring tools to create online company documents. We asked them to make some notes on the applications they used. Here are some of the notes relating to RoboHelp 2017: “Straightforward to use. Easy to import the content. The responsive web templates supplied with …

Continue reading "Using RoboHelp 2017 for company procedures – Quick review"

The post Using RoboHelp 2017 for company procedures – Quick review appeared first on The Cherryleaf Blog.

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Wed, Apr 26, 2017, Continue reading at the source

In recent posts, we've been describing different ways to publish policy and procedure documents online. Here's an example of a staff handbook that has been converted from Word to a responsive web layout. The home page provides links to the main sections in the handbook. In this example, we also changed many of the sentences …

Continue reading "Staff handbook written in Word and converted to a responsive Web layout"

The post Staff handbook written in Word and converted to a responsive Web layout appeared first on The Cherryleaf Blog.

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Wed, Apr 26, 2017, Continue reading at the source

By Michael Opsteegh | Design & Testing Track Manager

As you plan your STC Summit schedule, I highly encourage you to check out the variety of sessions offered in the design and testing track. These sessions were hand-picked from many excellent proposals for the Summit, and they were selected specifically to help you “Gain the Edge to Get Results.” The design and testing track offers sessions that target new technical communicators, as well as sessions intended to advance seasoned professionals. Here's a sample of sessions that are on my must-see list:

Walk in Your Customer's Shoes—Learn the Art of Journey Mapping. Journey [...]
Tue, Apr 25, 2017, Continue reading at the source

By Michael Opsteegh | Design & Testing Track Manager

As you plan your STC Summit schedule, I highly encourage you to check out the variety of sessions offered in the design and testing track. These sessions were hand-picked from many excellent proposals for the Summit, and they were selected specifically to help you “Gain the Edge to Get Results.” The design and testing track offers sessions that target new technical communicators, as well as sessions intended to advance seasoned professionals. Here's a sample of sessions that are on my must-see list:

Walk in Your Customer's Shoes—Learn the Art of Journey Mapping. Journey [...]
Tue, Apr 25, 2017, Continue reading at the source
A line of mobile devices

Have you heard “mobile first” recently? It was a buzzword, back… six or seven years ago. And now it's coming around again, almost like we've been through a full wash and rinse cycle with design theories – mobile first to responsive web design, and now back to mobile first. But that can't be right.

With all the immense change we've seen in mobile technologies, I don't believe we've returned to “mobile first” design. Rather, when you hear that buzzword today, it's a misnomer for a new phase in the philosophy of mobile design. Something I prefer to call user first [...]

Tue, Apr 25, 2017, Continue reading at the source
This year, I was recently reminded, will mark 30 years since I graduated from high school. I've also noted that it's been nine years since I first started doing work for Science Cheerleader, and six years since I finished chairing the International Space … Continue reading → [...]
Mon, Apr 24, 2017, Continue reading at the source

LearningDITA.com currently (as of writing this post) has eight courses and over 2,700 subscribers. So… How are we doing?

Your feedback will help us refine this free elearning resource and shape future content. The survey should take but a few minutes to complete.

Take the survey!

Whether you are a registered student or not, your feedback is appreciated. How do you like the existing courses? Have they helped you grow your DITA knowledge? Are there topics you would like to see?

Thank you for your help!

The post LearningDITA.com survey appeared first on Scriptorium.

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Mon, Apr 24, 2017, Continue reading at the source

By Janet M. Six

In Part 3 of our special Ask UXmatters series about books that have influenced our UX careers, we consider books that, while not about User Experience, have greatly influenced members of our expert panel. For our discussion of influential design books, see Part 1. We covered books on UX research and usability testing in Part 2. You may also find the references in the Ask UXmatters column “Inspiration for UX Design from the Arts and Sciences” of interest.

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Mon, Apr 24, 2017, Continue reading at the source

By Michael Morgan

Have you ever found yourself collecting much more data than you need during a usability study? I think we are all likely familiar with the concept of scope creep as it applies to building products. Research scope creep occurs when you collect too much data during usability testing.

The Scope/Time Tradeoff

One of the biggest challenges I have encountered in my nine years as a UX researcher, conducting usability tests on prototypes, is handling the tradeoff between

scope—Trying to figure out the breadth of the data you’ll focus on collecting is challenging. time—Collecting and analyzing large volumes of data from [...]
Mon, Apr 24, 2017, Continue reading at the source

By Traci Lepore

In an ever-changing field such as User Experience, it is sometimes good to step back from the whirlwind for a moment and get back to the basics. This is especially true today, when design trends are leaning more and more toward service design rather than product design. Often, users no longer want just a product. They want an entire ecosystem that supports and enhances their experience. Thus, they’ve raised the bar. Today, for companies to achieve their business goals, we need to meet users’ high expectations, which are higher than ever before. We need to deliver [...]

Mon, Apr 24, 2017, Continue reading at the source

By Paul Bryan

Peter Morville, shown in Figure 1, is one of the founding fathers of information architecture. But, lately, he has been writing and teaching workshops on the topic of UX strategy and planning. He took some time to talk with me about his recent work, as well as his upcoming workshop, “Planning for Strategic Design,” which will take place May 24–25, 2017, as part of XD Silicon Valley, UX STRAT’s new training event for experienced UX professionals.

During this interview, we touched a bit on Peter’s history, then discussed the evolution of information [...]

Mon, Apr 24, 2017, Continue reading at the source

By Yury Vetrov

Future London Academy’s UX and Digital Design Week took place on August, 15–19, 2016, in London. Throughout the week, we visited a variety of design studios and companies and learned a lot about the way they work, including their projects, products, processes, management, and culture—and all the things that shape it. This August, FLA elevated the course program to a whole new level, with a truly stellar lineup, including ustwo, Unit9, DesignStudio, Facebook, Fjord, Foolproof, cxpartners, AKQA, Skyscanner, Telegraph Media Group, Barclays, and Badoo.

In this review, I’ll provide an overview of the course, describing its

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Mon, Apr 24, 2017, Continue reading at the source

Even without getting hit by a virus or piece of malware, every Windows user has probably had to clean up their system just because accumulated crud begins to affect performance. These instructions from Swift on Security are about the best I've seen on how to clean up and optimize a Windows computer without creating a worse mess than the one you were in.

This is a guide to maintenance for Windows 7 and higher. It will also remove many viruses and repair their damage. These procedures can help machines that are several years old. If your computer is [...]

Mon, Apr 24, 2017, Continue reading at the source
[This is my first #techcomm blog post in about two years. That's partly due to the fact that I no longer work in a conventional #techcomm job, but mainly because I've become a bit lazy in my old age!] Write … Continue reading → [...]
Sun, Apr 23, 2017, Continue reading at the source

When working out of a limited authoring environment such as Microsoft® Word, you might be used to adding in manual page breaks. However, if you have ever changed that document later, you might find that manual page breaks can be …

The post MadCap Flare Tip: Controlling Page Breaks Using Grouping and CSS appeared first on MadBlog: The Official Blog of MadCap Software.

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Thu, Apr 20, 2017, Continue reading at the source

By Li-At Rathbun | Writing and Communication Track Manager

If you are looking to Gain the Edge at the Summit by improving your writing and editing, here are a few sessions to consider in the Writing and Communication track:

What if attending Summit 2017 could save your company thousands of dollars? If your company translates its documents, what you learn from Adam Jones's session might do just that! In Avoiding the $36 Comma: Clever Editing Strategies Can Reduce Translation Costs, the COO of a localization-services company explains some secrets of localization pricing and shares concrete tips for reducing your translation costs. As [...]
Thu, Apr 20, 2017, Continue reading at the source

By Li-At Rathbun | Writing and Communication Track Manager

If you are looking to Gain the Edge at the Summit by improving your writing and editing, here are a few sessions to consider in the Writing and Communication track:

What if attending Summit 2017 could save your company thousands of dollars? If your company translates its documents, what you learn from Adam Jones's session might do just that! In Avoiding the $36 Comma: Clever Editing Strategies Can Reduce Translation Costs, the COO of a localization-services company explains some secrets of localization pricing and shares concrete tips for reducing your translation costs. As [...]
Thu, Apr 20, 2017, Continue reading at the source
Building of SCIENCE!

When designers and content strategists team up, big things happen. The 2017 Design + Content Conference is approaching quickly, and we here at UX Booth want to help our readers attend.

As summer sneaks up, many of us are planning our getaways. If you're looking for an inspiring, productive, and beautiful vacation spot, perhaps you'll consider Vancouver, BC. Perhaps you'll consider July 17-19, and perhaps you'll consider attending the 2017 Design + Content Conference (DCC) that will be bringing together some of the world's best designers and content strategists.

Ok, so maybe this wouldn't be a [...]

Thu, Apr 20, 2017, Continue reading at the source