Join us for an interesting and educational evening on May 13th, 2008 at 6:15 p.m. Pacific Time as Tom Johnson presents Combining Social Media with Help Authoring.
The Web landscape has changed considerably in the last several years. Users are no longer passive consumers of information (Web 1.0), but instead are active contributors of content (Web 2.0). They expect to interact and share information, not only with other users, but with project teams and companies.
Although interactive technologies have flourished on the Web, much of the help authoring community remains in the one-way communication model. We treat our users as if they have little or nothing to contribute back.
In this virtual meeting, Tom will discuss six of the most compelling technologies that enable users to become contributors: blogs, wikis, social networks, forums, podcasts/videocasts, and interactive online help. We’ll discuss the pros and cons of each medium and how technical writers can use these technologies to better connect with users.